Orders:
1. How do I place an order?
You can place an order by selecting the products you want, adding them to your cart, and completing the checkout process with your shipping and payment details.
2. Can I order without creating an account?
Yes, you can place an order as a guest, but creating an account makes it easier to track your orders and manage future purchases.
3. How do I know if my order was successful?
Once your order is confirmed, you will receive an email or SMS with your order number and details as proof of a successful purchase.
4. Can I modify or cancel my order after placing it?
You can modify or cancel your order only before it has been shipped; once it is dispatched, changes or cancellations are not possible.
5. How can I check my order status?
You can check your order status by logging into your account and viewing the “My Orders” section, where real-time updates are provided.
6. What should I do if I didn’t receive my order confirmation or updates?
If you haven’t received your order confirmation or updates, please check your spam folder or contact our customer support team for assistance.
Shipping & Returns:
1. How long does shipping take?
Shipping usually takes between 3 to 7 business days, depending on your location and the availability of the product.
2. Do you offer express or same-day delivery?
Yes, express delivery is available in select cities, and you can choose it during checkout if applicable.
3. How can I track my shipment?
Once your order is shipped, you will receive a tracking link by email or SMS so you can follow your package until delivery.
4. Do you charge for shipping?
Standard shipping is free on most orders above a minimum purchase amount; for smaller orders or express delivery, a small fee may apply.
5. Do you deliver to all locations?
We deliver to most pin codes across India, but some remote areas may have limited delivery options.
6. What is your return policy?
You can return products within 7 days of delivery if they are unused, in their original condition, and with all tags and packaging intact.
7. How do I start a return or exchange?
You can request a return or exchange by going to “My Orders” in your account, selecting the product, and choosing the “Return” option.
8. When will I receive my refund?
Refunds are processed within 5 to 7 business days after we receive and inspect the returned product.
9. Are there any items that cannot be returned?
Yes, certain products like personal care items, undergarments, or customized goods cannot be returned due to hygiene or personalization reasons.
10. What should I do if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please contact our customer support within 48 hours of delivery, and we’ll arrange a replacement or refund.
Payment:
1. What payment methods do you accept?
We accept all major debit and credit cards, UPI, net banking, and popular digital wallets for a smooth and secure checkout experience.
2. Can I pay by cash on delivery (COD)?
Yes, cash on delivery is available for most locations, and you can select this option during checkout if it’s supported in your area.
3. Is it safe to make payments on Beegees Kart?
Yes, all transactions on Beegees Kart are protected by secure encryption technology to ensure your payment information stays safe and private.
4. What should I do if my payment fails?
If your payment fails, please try again after a few minutes or use a different payment method; if the amount was deducted, it will be automatically refunded to your account within a few days.
5. How will I know if my payment was successful?
Once your payment is confirmed, you will receive an order confirmation email or SMS with your order number and payment details.
6. Can I use multiple payment methods for one order?
Currently, you can use only one payment method per order; however, you may use wallet balance along with a card or UPI if supported by the gateway.
7. Do you offer EMI or installment options?
Yes, EMI options are available on select credit cards and products; eligible items will display EMI details on the product page.
8. Will I be charged any additional fees for online payment?
No, there are no hidden charges or transaction fees when you make a payment on Beegees Kart.
9. What currency are your prices listed in?
All prices on Beegees Kart are listed in Indian Rupees (INR).
10. Who should I contact if I face issues with payment?
If you face any payment-related issues, please contact our customer support team with your order details, and we’ll help resolve it quickly.